Fortis Rolls out e-Consultations for Remote Patient Care

News Desk, News Nation 360 : Fortis Healthcare, India’s leading healthcare solutions provider, successfully rolled out online consultations for patients in 23 hospitals across the network in India. As the country continues with COVID 19 lockdown, the step was conceived to continue patient care services without risking the health of patients or doctors. Both tele-consults, as well as video consult services, have been running successfully with encouraging response from patients. Till date, over 8000 consults have taken place via the e-consulting medium. A total of 393 e-consults were conducted across the network on 25th April and 365 were done on 24th April. Fortis Hospital in Mohali saw the maximum number of e-consults at 1539 followed by Fortis Memorial Research Institute (FMRI) in Gurgaon at 1330; followed by Fortis Hospital, BG Road in Bengaluru with 1117 consultations since the start of this service. Fortis Hospital in NOIDA at 537 and Fortis Hospital in Mulund in Mumbai at 290 e-consults has seen witnessing encouraging trend. The online consults take place during the regular OPD hours at normal OPD rates. The doctors from specialities like Neurology, Gynecology, Gastroenterology, Rheumatology, Orthopedics, Neurosurgery, Pediatrics, Nephrology, ENT, Mental Health and Internal Medicine are providing online consultations as of now. Details of the process : Both audio consults and video consults are enabled by the Microsoft Teams platform. In some cases, simple telephonic consults are also happening depending on the comfort of the patients, Through the Fortis website or call centre, patients can request for an e-consult. For those with the ‘myFortis’ application, a push notification is sent with a link to book e-consults, A landing page has been created on the website which helps patients choose their hospital and speciality. They are then contacted by the call centre and an e-appointment is booked. The payment link is sent via SMS to the patient, The agent from the respective hospital then uses the internal enterprise collaboration tool (MS Teams) to book an e-consultation between the doctor and the patient. The e-meeting link is sent through the invite and the platform also sends out appointment reminders to both patient and doctor, At the stipulated time, the patient joins the meeting by accessing the link in the invite as a guest user using the camera-enabled device and waits for the turn in a virtual lobby, Once the doctor arrives at the e-meeting, the patient is allowed into the meeting and e-consultation is provided in keeping with the guidelines issued by the Ministry Of Health & Family Welfare (MOHFW), Post consultation the prescription is uploaded on the platform which can be downloaded by the patient and a copy is sent via email to his/her email address. Dr Ashutosh Raghuvanshi, Managing Director & CEO, Fortis Healthcare said that e-Consultations are being organized to ensure the continuity of care for post-surgical upcountry patients. For example, a patient from Uttar Pradesh or Bihar who has undergone a CABG can follow up with their surgeon to confirm that all recovery milestones are being met. Patients who have a disease which requires periodic monitoring (for example - a senior citizen with diabetes and/or hypertension) can share the values with his doctor via an e-consult and discuss if the parameters are okay. Expectant mothers can share their general health progress with their obstetrician, restricting in-hospital visits to single digits to protect against COVID 19 and possible transmission to the fetus.

Report : Anustup Kundu


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