Hero MotoCorp Resumes Retail Business With
Strict Safety Guidelines
News Desk, News Nation 360: On May 4, Hero MotoCorp became the first two-wheeler manufacturer in the country to resume operations after it reopened three of its manufacturing plants at Dharuhera and Gurgaon in Haryana and Haridwar in Uttarakhand. Hero MotoCorp also commenced vehicle dispatches from its manufacturing facilities for the current fiscal year (FY’21) on Thursday, May 7. All of Hero MotoCorp’s manufacturing facilities across the globe had halted operations since March 22 as a precautionary preventive measure against COVID-19. Hero MotoCorp has commenced its retail operations with the re-opening of more than 1500 customer touchpoints including authorized dealerships and service centres. These outlets contribute to around 30% of the Company’s total domestic retail sales. Keeping the safety and wellbeing of everyone as a top-most priority, the Company has issued a Restart Manual to all its Dealerships, Service Centers and Parts distributors. 10,000 units of motorcycles and scooters have already been sold since the reopening of these customer touchpoints. In addition to sharing the restart manuals with dealer partners and parts distributors, Hero MotoCorp has also
conducted intense training programs though webinars reaching to 700 internal sales, after-sales employees and over 7000 customer touch-points, already. The elaborate restart manuals cover the whole breadth of activities for restarting operations, from pre-opening preparations to monitoring & operating protocols post restart. The manuals provide guidance on – Deep cleaning, Fumigation, Safety marking of the channel point, Rearrangements at the channel point to ensure social distancing, Seating, washroom, work-station, equipment hygiene, Staggered break times, staff/ customer entry protocols, use of PPEs, Encouraging digital payments, careful handling of documents/credit cards/cash, Staff training, entry protocols, social distancing, customer entry protocols, Use of PPEs such as masks, gloves. The manuals also cover various other aspects like Pre-delivery inspection (PDI), delivery norms, home delivery, pre-booking to avoid customer rush, social distancing protocol in the workshop, hygiene/care of tools, vehicle pick-up and drop protocols, and creation of waiting areas.
Report : Anustup Kundu