HP Introduces Contactless Service on Wheels

News Desk, News Nation 360 : HP has launched an innovative service - Contactless Service On Wheels, to address the PC and Print servicing needs of consumers in India. Given the ongoing health emergency and social distancing norms, professionals and home users are relying on technology to continue working, learning or entertaining from home. The technicians in the vans will follow all local health and safety guidelines, while bringing the HP’s hallmark of service delivery, closer to home. The service is operational currently in Delhi, Mumbai, Chennai, Kolkata, Bengaluru, NOIDA and Ghaziabad. Following a positive response from customers, the Contactless Service on Wheels is now being expanded to 25 cities including Pune, Ahmedabad, Cochin, and Hyderabad. To avail this service, customers can register their query with HP’s service team who schedule an appointment for the customers. The Onsite Technician will arrive in the Van with the requisite parts. Customers can hand over their product outside their homes to the technician, who will carry out the repairs in the van return it to the customer after service. This process will minimize any contact between the two parties. For major repairs, the device will be taken Service Center and delivered to the customer at a later date. Commenting on the initiative, Vinay Awasthi, MD, HP Inc. India market said that at HP their customers are their highest priority, and they strive to extend best in class support and services to enable them to work, learn and play from home seamlessly. The ‘Contactless Service on Wheels’, is a testament to HP’s innovative spirit and adaptability in these unprecedented times. The service will offer an unparalleled experience of reliability, safety and business continuity to their valued customers and work from home professionals.  The technicians in the vans will follow all local health and safety guidelines, while bringing the HP’s hallmark of service delivery, closer to home. The service is operational currently in Delhi, Mumbai, Chennai, Kolkata, Bengaluru, NOIDA and Ghaziabad. Following a positive response from customers, the Contactless Service on Wheels is now being expanded to 25 cities including Pune, Ahmedabad, Cochin, and Hyderabad.
 

Report : Anustup Kundu

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