Tata Motors restarts operations at selected
plants and dealerships
News Desk, News Nation 360: Tata Motors – India’s leading automobile brand, announced a calibrated restart of manufacturing operations for both Commercial and Passenger Vehicles from its plants located at Pantnagar (Uttarakhand) beginning last week and from Sanand (Gujarat). Tata Motors plants in Lucknow (Uttar Pradesh), Dharwad (Karnataka), Jamshedpur (Jharkhand) and Pune (only for Ambulance Vehicle manufacturing) are in the final stage of readiness and expect to begin production over the next few days. This commencement of operations follows receipt of all necessary approvals from relevant Government authorities. Every employee rejoining the workplace is required to download and use the mandatory ‘Aarogya Setu’ app. Employees are also required to periodically check-in and declare the status of their own, as
well as their family’s health on the Tata Motors in-house health track portal. In addition, all employees and visitors entering and exiting the plant premises are also being screened for temperature checks. Nearly 200 dealerships and 300 workshops for passenger vehicles and over 400 sales outlets and 885 workshops for commercial vehicles have begun operations with a new set of the standard operating procedure (SOPs) defining minimal interactions and maintaining prudent social distance while engaging with customers. All discussions with customers are being done virtually using digital tools and any meetings, if necessary, are being conducted with prior appointments and post verification of all requirements. Documents for vehicle insurance and registration are being collected via mail or specially installed drop boxes and vehicle deliveries are being done only after all formalities are completed. Customer vehicles arriving at workshops for repairs and servicing too are completely sanitised before being handed over post service. Test drives are being offered on request and with prior appointment at the customer’s preferred location. Only one person drives the vehicle with a dealer staff member sitting in the rear seat to avoid any physical contact. Following every test drive, the vehicle is fully sanitised including replacing protective covers shielding the interiors of the vehicle that come in contact while driving. To enhance peace of mind for its discerning passenger vehicle customers, Tata Motors has recently launched ‘Click to drive’, an end-to-end online platform to select and buy cars. From the comfort of their homes, customers can log in, select the vehicle of their choice, avail a test drive and choose from a variety of financing options to book their preferred car and SUV. This platform is integrated with all dealers who arrange for the delivery of the vehicle nationwide. For its commercial vehicle customers, Tata Motors extended all possible technical support to keep vehicles running during the lockdown. Additionally, timelines of vehicle warranty, free services and Tata Suraksha AMC have also been extended. Guenter Butschek, CEO & MD, Tata Motors, told their utmost priority is the safety and wellbeing of their employees, customers and ecosystem partners. Therefore, they restart operations with limited, essential staff in each plant, adhering to all mandated safety norms while efficiently meeting operational requirements. The support and cooperation extended by local authorities, state and central Government, their Union partners and their dedicated workforce have been instrumental for a smooth restart. They will scale operations in a graded manner as the entire enabling ecosystem of suppliers, vendors, dealers and customers come up to speed.
Pic : Courtesy
Report : Anustup Kundu