Tata Motors Provides Holistic Support to Truck Drivers and Fleet Operators
News Desk, News Nation 360 : Tata Motors has been comprehensively supporting the transport ecosystem to ensure all necessary supplies remain uninterrupted and seamless, nationwide. Closely working with truck drivers, small transporters, mid-size transport operators and fleet owners amidst the unprecedented times, Tata Motors identified the existing and emerging pain points in every link of the transport value chain and partnered it to address them in the most effective and efficient manner. Speaking about the initiatives undertaken, R. Ramakrishnan, Global Head - Customer Care, CVBU, Tata Motors Limited said that truck drivers and transporters are frontline heroes as they have played a stellar role in ensuring that the wheels of the nation are kept running with seamless transportation of all supplies. Being India’s leading commercial vehicle manufacturer, a majority of them use their vehicles and they are their first port of call for assistance. In these unprecedented times, they are the committed partner, providing all possible support to them and their vehicles. They have focused their efforts with a holistic approach to making their tough tasks and lives a little easier. For frontline hero truck drivers transporting goods across the country, supplies of food, masks and sanitisers have been arranged at numerous ‘Saarthi Aaram Kendras’, across the entire Tata Motors operations network, and many other Indian Oil facilities located on the busiest national and state highways across the country. Several thousand truck drivers benefitted from the facilities and services offered. During the lockdown, a dedicated, 24x7 helpline
1800 209 7979 was set-up for truck drivers and transporters across the country. To speedily address the requests received, 900 emergency response teams were created and meticulously located in key transport hubs and corridors. To provide requisite repairs and servicing support, workshops were made operational at the earliest possible with a new set of the standard operating procedure (SOPs). Warranties of commercial vehicles expiring during the period of national lockdown have been extended. Similarly, timelines of Tata Suraksha annual maintenance contracts have also been extended for the benefit of customers.
Pic : Courtesy
Report : Anustup Kundu