Fusion CX Strengthens India Delivery Network

News Desk, News Nation 360: Fusion CX, a global leader in business process management and customer experience (CX), has opened a new delivery centre in Siliguri, West Bengal, with approximately 1,000 seats (equivalent to around 3,000 shift seats) and a total area of 54,000 square feet. The centre is designed to serve as a central hub for retail and e-commerce support, prioritising the experience of both buyers and sellers while providing omnichannel solutions through chat, social media, email, voice, and in-app messaging. Fusion CX's footprint in India is strengthened by this development, which also emphasises Siliguri's developing status as a hub for education and talent. The Honourable Minister of Information Technology and Electronics of the Government of West Bengal, Babul Supriyo, as well as Fusion CX co-founders Pankaj Dhanuka and Kishore Saraogi, attended the opening. Pankaj Dhanuka, Co-founder, Chairman, Managing Director, and CEO of Fusion CX, stated that Fusion CX's dedication to developing a cutting-edge hub for E-commerce CX and sophisticated data-driven services is demonstrated by the Siliguri expansion. With a robust talent pool and a flourishing educational foundation, Siliguri is quickly becoming a gateway city that is ideal for growing knowledge-driven and digital-first enterprises. Fusion CX's global delivery capabilities are improved by the new facility, which establishes Siliguri as a centre for data annotation, industry-specific services, and commerce CX.

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