Ruby General Hospital and Star Health Insurance Improve Customer Service

News Desk, News Nation 360: Star Health and Allied Insurance Company Limited (NSE: STARHEALTH; BSE: 543412) has entered into an enhanced healthcare collaboration with Kolkata’s NABH-certified Ruby General Hospital, which will see the introduction of an integrated patient-assistance ecosystem comprising on-site insurance assistance, deposit-free admissions, swift discharge procedures, free follow-up consultations, and discounted outpatient and pharmacy services. The new initiative, which is designed to ease the claims settlement process at the bedside and reduce overall treatment expenditures for an array of essential services, including round-the-clock emergency care and cutting-edge oncology treatments utilizing the Eastern India’s first Digital PET-CT facility, was unveiled at a star-studded educational workshop that was attended by over 80 Star Health agents, sales managers, and senior regional executives, in addition to the hospital’s management, where Mr. Atin Roy (Business Head – West Bengal, Star Health Insurance) and Mr. Subhasish Dutta (Chief General Manager – Operations, Ruby General Hospital) spoke about the importance of providing end-user financial guidance at the point of sale, while Dr. Tapas Roy (Director of General Medicine) delivered a lecture on preventive health-screening protocols, adult vaccinations, and lifestyle-intervention measures relevant to the management of diabetes, hypertension and renal function for a holistic approach to healthy aging among the local insured population.

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