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Sendbird Introduces Salesforce Connector to Elevate the Service Experience for Support Agents and Customers


News Desk, News Nation 360 :  Sendbird, the global conversations platform for mobile apps with over 300 million monthly active users, announced the public beta release of its new integration with Salesforce Service Cloud. The new Sendbird Salesforce Connector stands out because of its superior chat capabilities such as rich media attachments, image moderation, webhooks, and a customizable end-user experience that can be tailored to the customer's specific needs. Sendbird is also harnessing the power of ChatGPT to offer live agents advanced tools that enhance their

performance within their existing workflows. With these upgraded features, agents can engage in more productive, meaningful, and responsive customer communications, ultimately leading to higher customer satisfaction and retention. Sendbird’s Salesforce Connector allows any business to extend Salesforce Service Cloud capabilities to deliver an exceptional live chat support experience to customers. Requiring just a few hours to integrate, this powerful connector enables businesses to leverage Sendbird's robust chat features to offer real-time, personalized support directly within their own mobile app, resulting in happier customers and increased loyalty. Sendbird Salesforce Connector Turns Support Tickets Into Customer Satisfaction Wins Better together, Salesforce and Sendbird are upgrading the Salesforce Service Cloud capabilities to further improve customer service. With Sendbird’s SDKs, organizations now can create the ideal, fully customizable customer experience they’ve envisioned to help differentiate their brand. Sendbird CEO and Co-founder John S. Kim said that they’re giving teams the superpowers they need to make the most of every single contact. They’re operating in a time when everyone is examining whether every dollar spent is worth the value they receive. Sendbird wants to ensure organizations excel at providing value through outstanding customer service to win loyalty and improve retention.

Report : Anustup Kundu

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