​performance within their existing workflows. With these upgraded features, agents can engage in more productive, meaningful, and responsive customer communications, ultimately leading to higher customer satisfaction and retention. Sendbird’s Salesforce Connector allows any business to extend Salesforce Service Cloud capabilities to deliver an exceptional live chat support experience to customers. Requiring just a few hours to integrate, this powerful connector enables businesses to leverage Sendbird's robust chat features to offer real-time, personalized support directly within their own mobile app, resulting in happier customers and increased loyalty. Sendbird Salesforce Connector Turns Support Tickets Into Customer Satisfaction Wins Better together, Salesforce and Sendbird are upgrading the Salesforce Service Cloud capabilities to further improve customer service. With Sendbird’s SDKs, organizations now can create the ideal, fully customizable customer experience they’ve envisioned to help differentiate their brand. Sendbird CEO and Co-founder John S. Kim said that they’re giving teams the superpowers they need to make the most of every single contact. They’re operating in a time when everyone is examining whether every dollar spent is worth the value they receive. Sendbird wants to ensure organizations excel at providing value through outstanding customer service to win loyalty and improve retention.